Services and Guarantees

From the order to delivery, Happywool.com has imagined several services for you to simplify your knitting shopping. Secure payment, easy and fast delivery, simple and free return, shop with confidence and pleasure!

Have a question about your order?

Find our answers here

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Monday to Friday from 9 am to 6 pm

To thank you for your trust, Happywool.com offers free delivery on purchases over €49! (*In mainland France) We offer delivery to your home with Colissimo 3 DAYS outside the Sales period. During the sales, the delivery time can be extended by 72 hours, or to one of our 4000 Pick-Up Points. And delivery is free in-store from €15 of purchases!

Benefit all year from free in-store delivery for any orders above €15. For orders below this amount, delivery costs are €3.95. The average delivery time to the store is between 7 and 9 working days, excluding the Sales period. During sales, the time can be extended by 72 hours.

As soon as your package arrives in the store, you will be automatically notified by email or a phone call from the store. To find the closest Happywool.com store to you, visit our Store section.

Eager to start your knitting projects? We strive to prepare your order as quickly as possible to ensure delivery within 3 working days in France. If you place an order on Friday evening, your package will be delivered the following Wednesday, excluding the Sales period. During sales, the delivery time can be extended by 72 hours. (For international deliveries, the time depends on the country)

For orders of fewer than 4 catalogues, shipping is via regular mail within 3 to 5 days.

Looking for speed and flexibility for your parcel delivery? Opt for delivery to a Pick-Up Point! This service is available at €4.95 with Mondial Relais.

If you place an order on Friday, your package will be delivered the following Friday. Once received, you have 14 days to collect your package. Products are only deliverable in mainland France, Corsica, and restricted to parcels under 15kg.

They will be delivered to the Pick-Up Point address specified at the time of order. For collection, a valid ID is required. Failure to provide this, ordered products will not be delivered. Discover the nearest Pick-Up Point to your location!

It is the customer's responsibility to make all checks to ensure the conformity and physical condition of the delivery in the presence of the local shopkeeper at the pick-up point. This check can be performed by the customer or someone authorised by them to receive the delivery. By signing the delivery note without reservation, the customer accepts the delivered products as they are, and no claims will be accepted thereafter.

You have the right to change your mind! You have 60 days from the date of your order to return your products (in perfect condition and in their original packaging).

Some exceptions:
Catalogues and PDF patterns are neither refundable nor exchangeable.
"Kits" can only be returned if they are complete:

• Kraft packaging
• Balls
• Explanatory patterns
• Accessory pouch
• Needles (if ordered)

The return is accepted within 60 days. Any incomplete kit returned cannot be refunded.

You then have several options to return your parcel to us:

• Free of charge at one of our Happywool.com stores or at a Mondial Relay 
• By Colissimo: return costs will be at your expense.

Please note it is a return and write the following address on your parcel:

ENSOVO / PP YARNS & CO
Internet Returns
ZI des 4 vents
1 avenue Antoine Pinay
59510 HEM

Please also indicate your customer references (customer number, order number, invoice number) and specify the exact reason for your return.

If your return results in a refund, it will be carried out as quickly as possible, no later than 30 days following the receipt of your parcel in our services.

If your return will result in a reshipment of goods (error in preparing your package, quality defect), your package will be reshipped using the same delivery method chosen when ordering.

Need advice, help placing your order? Happywool.com advisors are here to answer all your questions at 09 70 823 300 Monday to Friday from 9 am to 6 pm (Cost of a local call).

If you prefer to contact us by email, visit the "Contact" section

When ordering on our site www.happywool.com, you benefit from full security and confidentiality guarantees for both your banking and personal information. All your banking data (card number, expiration date, and cryptogram) are immediately encrypted and protected by a secure system. No banking details concerning you are stored on our site, so there is no possibility of fraud by hacking our site.

Thanks to your Card by Happywool.com, benefit all year round from numerous advantages in all our stores and on happywool.com and don't miss any appointments:

• Exclusive benefits and offers
• New collections in preview

For further information, visit the Loyalty Card page