Personal Data

The personal information collected through the site www.happywool.com is processed by the company PP YARNS & CO, a Simplified Joint Stock Company with a share capital of €15,230,630.00, whose registered office is located at ROUBAIX - 139 Rues des Arts, registered in the Trade and Companies Register under number 887 797 512.

For any questions regarding our personal data policy, you can contact our Data Protection Officer by mail at the following address:
PP YARNS & CO / DPO - 139 rue des Arts - 59100 ROUBAIX

In the context of creating a customer account, joining our loyalty programme, and subscribing to our newsletter, the collection of your personal data is based on your prior consent. In the context of placing an order, the collection of your personal data is necessary for the execution of the contract concluded between you and PP YARNS & CO. PP YARNS & CO collects the herein mentioned data for the following purposes:

• Newsletter sending
• Order management
• Loyalty programme management
• Statistical analysis

Our marketing services will have access to your personal data. PP YARNS & CO uses subcontractors to perform certain services (secure payment, order shipment, management of your phone calls, etc.). In this context, these subcontractors may have access to your personal data. These subcontractors will take all measures to ensure the security and confidentiality of your personal data. However, PP YARNS & CO will never transmit your personal data to a third party who could use it for their own purposes.

Some subcontractors of PP YARNS & CO may transfer data outside the European Union as part of their mission. The transfer of these data is governed by contracts to ensure a sufficient level of protection of privacy.

Provided Information

To access certain services offered on the site www.happywool.com, we collect and record the data you provide through our forms. Thus, to create a client account on our site, we ask you to provide: - an email address - a password - your title - your first and last name - your mobile phone number - your complete address - your knitting and crochet level We also invite you to optionally indicate your PHILDAR loyalty card number, your date of birth, and your landline number. When placing an order, in addition to the information provided when creating the client account, we collect your banking data (card type, card number, expiration date, and card verification number). If you wish to join the PHILDAR loyalty programme, the data provided when creating your client account will be used for your membership. For subscribing to our newsletter, we only collect your email address. Finally, if you want to contact our customer service via the Contact Form on our site, we ask you to provide your email address to be able to respond. When paying for your order, you will be redirected to our partners' sites (CIC and PAYPAL) who also collect your personal data (including your bank data).

Automatically Collected Data

We invite you to consult our Cookies page.

The personal data collected through the creation of a client account and/or when placing an order are retained as long as you log into your client account and/or make purchases on our site. In case of inactivity from you for a period of three years (i.e., no login to your client account and/or no order), we will proceed with deleting your personal data. Previously, we may contact you again to find out if you wish to continue receiving our newsletters and/or keep your customer account and/or maintain your membership in our loyalty program. Certain data may, however, be retained after this 3-year period to meet our legal, accounting, and tax obligations (for example, invoices will be kept for 10 years). These data may also be deleted at any time upon your request. The data collected in connection with cookies and other trackers set up on our site will be retained for a period not exceeding 13 months.

In accordance with personal data regulations, you can: - access the personal data we hold about you. - correct or complete inaccurate or incomplete personal data. This update can be made directly on our website. - request the deletion of data - request a limitation of the processing of collected personal data - request the portability of your personal data as far as technically possible - object to the processing of your personal data To exercise these rights or for any questions regarding this privacy policy, you can send your request to our Data Protection Officer. You also have the right to file a complaint with the French National Commission for Information Technology and Civil Liberties ( www.cnil.fr ).

The website www.happywool.com is not intended for minors under 16 years old. We do not knowingly collect or process personal data relating to minors under the age of 16. If information regarding a minor under the age of 16 were collected, the minor's legal representative can contact the Data Protection Officer of PP YARNS & CO, whose contact details are provided above, to request the deletion of this data.

Our site contains links to third-party sites (Facebook, Instagram, Pinterest, Twitter, or YouTube). These sites may collect some of your personal data under different conditions than those defined by PP YARNS & CO, so we invite you to consult the policy of these sites regarding personal data.

PP YARNS & CO may modify this privacy policy. We therefore invite you to regularly review our privacy policy.